This shiny little lump of metal arrived in the post the other day. Why? It turns out that when you send a positive comment to Virgin Atlantic you get a thank you keyring. And it's a quality little item too, maybe not a scale replica of a fleet member but lovable nonetheless.
This sums up everything I think flying with Virgin is about. It makes you smile. It brings the magic back to air travel. It exceeds in customer service. It makes you feel valued as a customer. I have zero affiliation with Virgin but when things are done right I want to let people know.
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